{"id":8557,"date":"2025-10-16T09:21:59","date_gmt":"2025-10-16T09:21:59","guid":{"rendered":"https:\/\/travelidea.vngworks.eu\/asfaleia-synallagon\/"},"modified":"2026-04-28T09:46:38","modified_gmt":"2026-04-28T09:46:38","slug":"terms-conditions-2","status":"publish","type":"page","link":"https:\/\/travelidea.gr\/en\/terms-conditions-2\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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Pioneers in Tourism<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Travel Idea\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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These General Terms and Conditions apply between you (\u201cYou\u201d or the \u201cClient\u201d) and the limited liability company \u201cTaxidiotikes Idees General Tourism Office L.L.C.\u201d, trading as \u201cTRAVEL IDEA\u201d, headquartered in Athens, 5 Akademias Street (\u201cWe\u201d), as the operator of the booking portal www.travelidea.gr<\/a> (hereinafter referred to as the \u201cPlatform\u201d).<\/p>

Please read these Terms and Conditions carefully before using this Platform. By using the Platform, you agree to be bound by these Terms and Conditions. If you do not accept them, please discontinue use of the Platform and exit this website.<\/p>

You must be at least 18 years old and a natural person to make a booking on this Platform. A natural person, as opposed to a business entity, is an individual acting for purposes that are primarily outside their trade, business, or professional activity.<\/p>

The operator of the Platform and your contractual counterparty for its use is the limited liability company \u201cTaxidiotikes Idees General Tourism Office L.L.C.\u201d, trading as \u201cTRAVEL IDEA\u201d, headquartered in Athens, 5 Akademias Street, Postal Code 10671, Email: info@travelidea.gr<\/a>.<\/p>

The Terms and Conditions are defined as follows:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Scope of Services <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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1. Intermediation of Travel Services<\/strong><\/p>

For flight booking services offered through the Platform, we act solely in our capacity as intermediaries. Our role and obligations are therefore limited to facilitating Travel Services provided by third parties, such as airlines, travel agents, or other service providers (hereinafter referred to as \u201cService Providers\u201d).<\/p>

Accordingly, any agreement for the actual provision of Travel Services (e.g. carriage contracts, insurance policies, etc.) is concluded directly between you and the respective Service Provider. We are not co-sellers of the Travel Services and are not a contracting party in the agreement between you and the Service Provider.<\/p>

By using the Platform to purchase Travel Services, you authorize us to act as an intermediary with the relevant Service Providers on your behalf, including facilitating payment for such Travel Services in order to complete the transaction between you and the Service Provider. The price charged for the Travel Services may include a commission for the services we provide in facilitating this agreement.<\/p>

Responsibility for the actual performance of Travel Services lies solely with the respective Service Provider. In our role as intermediary, we assume no liability for the Travel Services provided by third parties and make no warranties (express or implied) regarding the suitability or quality of such services. Any claims relating to the performance or non-performance of Travel Services must be directed exclusively to the relevant Service Provider.<\/p>

Where you are given the opportunity to submit special requests (such as special meals, accessibility requirements, or child seats) during the booking process, we will forward your request to the relevant Service Provider. However, we cannot and do not guarantee that such requests will be fulfilled.<\/p>

2. Our Own Services<\/strong><\/p>

In addition to facilitating Travel Services as described above, the Platform may offer additional services (separate from Travel Services) for which we are directly responsible. In such cases, a direct contractual relationship is established between you and us.<\/p>

We will clearly inform you when and to what extent we are providing our own services rather than acting as an intermediary. Our service offering may change over time. Some of our services are described in Section 8. For any additional services not covered in these Terms and Conditions, you will be provided with a detailed description, including applicable fees and any supplementary booking and usage terms during the booking process.<\/p>

3. Applicable Contractual Terms<\/strong><\/p>

These Terms and Conditions apply both to the intermediation of Travel Services (Section 1) and to our own services (Section 2).<\/p>

For agreements concluded between you and a Service Provider, the general terms and conditions of that Service Provider (such as conditions of carriage, booking, insurance terms, etc.) shall apply, as issued by the respective provider. These terms will be made available to you during the booking process.<\/p>

As Service Provider terms may include provisions regarding liability, cancellations, booking changes, refunds (if applicable), and other restrictions, we strongly recommend that you review them carefully. By completing your booking, you unconditionally accept the terms and conditions of the relevant Service Provider, and the Platform bears no responsibility in this regard.<\/p><\/div><\/div><\/div><\/div>

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Booking Process & Contact Information <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  1. During the booking process, the necessary technical means are provided to help you identify and correct any errors in the completion of booking forms before submitting your reservation request. You are advised to carefully review all information for accuracy before finalizing your booking, as any subsequent change requests may result in significant additional costs.<\/li>
  2. We may need to contact you, for example in the event of changes to your booked travel services. You are required to provide accurate contact details, including your telephone number and email address, and to regularly check for messages from us.<\/li>
  3. It is also your responsibility to ensure that you are able to receive our communications. We shall not be held liable if you do not receive a message due to circumstances reasonably beyond our control, including but not limited to: (i) providing an incorrect email address, (ii) your email settings preventing delivery of our messages, or (iii) your email system identifying our messages as spam or junk mail.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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    1. Conclusion of Contracts & Price Changes<\/strong><\/p>

    After submitting your booking request, we will confirm receipt of your request via email, provided you have not selected immediate payment and ticket issuance. This marks the conclusion of the intermediation agreement between you and us. If you do not receive such confirmation within one hour of completing your booking request, and no operator has contacted you by email or phone to indicate any issues, please contact us by telephone for verification.<\/p>

    Once your tickets are issued, you will receive a confirmation message including your ticket number. This is the point at which a binding contract is concluded between you and the respective airline(s).<\/p>

    Flight prices and seat availability are provided directly by the airlines. If price changes occur beyond our control after submission of your booking request but before the contract with the airline is concluded (as described above), the contract will not take effect and any payment made will be fully refunded. We may contact you and offer the option to accept the revised price during normal business hours, but no later than 24 hours after we are notified of the price change or on the next business day.<\/p>

    2. Information on Bookings & Conditions of Carriage<\/strong><\/p>

    For flights offered through the Platform, we act solely as an intermediary. The contract for the performance of the flight is concluded directly between you and the respective airline. We assume no contractual liability for the execution or non-execution of the flight. The operating airline is solely responsible for the performance of the flight.<\/p>

    Before completing your booking, the terms and conditions of the relevant airline will be made available to you.<\/p>

    Below is a general overview of common booking and transportation conditions typically applied by airlines. However, any specific terms set by the airline shall prevail. You are therefore advised to carefully review the applicable airline\u2019s terms and conditions before booking.<\/p>

    a. Flight Times \/ Check-in<\/strong>
    All flight times are local. Next-day arrivals are indicated with \u201c+1\u201d in schedules. Flight times are provisional and may change at short notice after ticket issuance due to air traffic control, weather, or operational constraints. Please reconfirm your flight times well in advance. You must comply with airline check-in deadlines. Airlines may deny boarding in case of late check-in. Some airlines require online check-in and may charge fees for airport check-in.<\/p>

    b. Combination of Separate Tickets<\/strong>
    When two one-way tickets are combined instead of a return ticket, this will be clearly indicated during booking. These tickets are treated independently in cases of cancellation, schedule changes, or disruptions. Tickets with different booking references are always considered separate journeys.<\/p>

    c. Multi-Segment Tickets \/ Sequence of Use<\/strong>
    Return or one-way tickets may consist of multiple flight segments. Most airlines require these segments to be used in sequence. Failure to do so may result in cancellation of subsequent segments. Missing an outbound flight may lead to automatic cancellation of the return flight.<\/p>

    d. Pregnancy<\/strong>
    Some airlines may refuse to transport passengers beyond the 28th week of pregnancy. If you are pregnant, you should consult both your airline and your doctor before traveling.<\/p>

    e. Infants & Children<\/strong>
    Please consult the airline regarding travel conditions for infants without a separate seat. Generally, children over 2 years require a seat, while infants (0\u20132 years) travel without one. If an infant turns 2 before the return journey, a child ticket must be issued for the entire trip. Infant tickets cannot be issued before birth, as correct name and date of birth must match travel documents. Incorrect ticket type selection will not be refunded.<\/p>

    f. Unaccompanied Minors<\/strong>
    We do not facilitate bookings for unaccompanied minors. Children under 18 must travel with an adult. Some countries and airlines may deny entry or boarding without a legal guardian. Certain airlines may also require birth certificates.<\/p>

    g. Lost \/ Damaged Baggage<\/strong>
    As intermediaries, we bear no responsibility for lost or damaged baggage. Any such issues must be reported immediately to the airline representative at the airport.<\/p>

    h. Accommodation & Overnight Stays<\/strong>
    Ground transportation and overnight stays during travel are generally not included in the ticket price. You are responsible for arranging and verifying such services.<\/p>

    i. Connection Times Between Flights<\/strong>
    Standard tickets offered on the Platform include approved minimum connection times set by airlines. If a delay causes a missed connection, the airline is responsible for assisting you (see Passenger Rights under EU Regulation). However, if separate tickets are booked, airlines bear no responsibility for missed connections. It is your responsibility to ensure sufficient connection time. Any additional costs incurred due to missed connections are non-refundable.<\/p>

    j. Duplicate Bookings<\/strong>
    A duplicate booking occurs when two or more bookings exist under the same passenger name with the same airline. In such cases, airlines may cancel the bookings. This may also occur if bookings are made through different agencies. We are not responsible for cancellations or denied refunds resulting from duplicate bookings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Please note that certain airlines are prohibited from operating within the European Union, in accordance with decisions issued by the European Commission in close consultation with national aviation authorities. Such airlines are banned because they are considered unsafe or are not subject to adequate regulatory oversight by the authorities of their country.<\/p>

    You may check which airlines are affected by an operating ban via the following link:
    EU Air Safety List (List of airlines banned from operating within the European Union)<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    1. Your agreement with the relevant airline may allow it to cancel or modify your bookings. We will notify you of any such changes as soon as we are informed by the airline.<\/li>
    2. Flight times shown in your booking confirmation may change between the date of booking and your actual travel date. In the event of schedule changes, we will inform you promptly once notified by the airline. However, we strongly recommend that you contact your airline at least 72 hours prior to the scheduled departure of each flight to reconfirm that your flight(s), including any connecting flights, will operate as planned.<\/li>
    3. We have no control over airline schedule changes and accept no liability for any costs that may arise as a result of such changes.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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