Pioneers in tourism
Travel Idea
What are the accepted payment methods?
The available payment methods are: cash at our offices, bank transfer to our company’s bank accounts (it is mandatory to include your name as the payment reference), or by credit card (VISA or MASTERCARD).
When do I need to pay the deposit?
When do I need to pay the full balance for the trip I am interested in?
The deadline for full payment of your participation is specified in the AGREEMENT that will be signed by both parties. This deadline is usually set 10–14 days prior to your departure. Payment can be made via bank transfer to one of the company’s accounts, by credit card, or in cash.
What documents and paperwork will I receive before my trip, and exactly when?
Upon full payment of your participation, you will receive the ACCOUNTING DOCUMENTS (Service Receipt – A.P.Y., Service Invoice – T.P.Y., as well as A.E.) electronically via email, by post, or in person at our offices. Additionally, 3 days prior to your departure, you will receive your “INFORMATION PACK” via email, fax, or in person at our offices.
If I pay in cash, am I entitled to any discount?
The discounts offered by our company are always publicly announced and usually apply to early bookings. Beyond these, no additional discounts can be provided on our part.
I will not be traveling. Will my deposit be refunded?
In exceptional cases, and provided there is a serious health issue affecting you or a first-degree relative, you may contact the insurance company with which you are insured in order to request a refund of the deposit you have paid. You will be required to submit official documentation, and the entire process is handled by the insurance company. The details of the insurance company, as well as the insurance policy, are stated in the AGREEMENT. Please contact us for more information. In no other case will the deposit be refunded once the time limit specified in the GENERAL TERMS OF PARTICIPATION IN AN ORGANIZED TRIP has passed.